Shipping policy

At Space Haven, we strive to ensure a seamless delivery process for all orders. Please read our shipping policy carefully to understand your responsibilities and our terms.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

  • All orders are processed within 1-3 business days unless otherwise specified.
  • Delivery times may vary based on the destination, item size, and carrier availability.
  • We deliver across Australia. If your delivery address is in a remote area, additional delivery time and costs may apply.
Damages

Space Haven is not responsible for any damage that may occur during transit. Customers are advised to address any issues or claims related to transit damage directly with the shipping carrier.

  • Please inspect all deliveries upon receipt.
  • If your items arrive damaged, contact the courier within 48 hours of delivery with photos and a description of the damage.
  • Retain all original packaging for claims and assessments.
Local Pickups

For pickups, please bring your ID (eg. drivers license) and confirmation email when you come to collect your order.

Satchels and Boxes

All satchels and boxes are marked as "Authority to Leave." It is the customer's responsibility to ensure the site address and delivery instructions provided are accurate and complete.

  • All satchels and boxes are shipped with "Authority to Leave" instructions.
  • It is the customer's responsibility to ensure that the site address and delivery instructions provided are accurate and accessible.
  • Space Haven is not liable for any delays, loss, or damage arising from incorrect or incomplete delivery details.
Larger Building Materials and Palletised Items

Larger building materials and palletised items are delivered to the curbside. Customers are responsible for unloading these items from the delivery truck and must ensure adequate unloading facilities are available. Additional costs and fees may apply if special equipment or services are required for unloading or if delivery needs to be reattempted.

  • Larger building materials and palletised items are delivered to the kerbside of the delivery address.
  • It is the customer’s responsibility to arrange unloading from the delivery truck, including providing suitable unloading equipment or facilities, such as forklifts or cranes if required.
  • Our delivery service does not include manual unloading.
  • Additional costs may apply for specialised delivery requirements, equipment hire, or reattempted deliveries.
Delivery Delays

While we make every effort to meet delivery timelines, delays may occur due to unforeseen circumstances such as weather, road conditions, or carrier delays. Space Haven is not liable for any delays outside our control.

Contact Us

For any queries regarding your order or delivery, please contact Space Haven.