Refund policy

At Space Haven, we are committed to providing high-quality products and exceptional service. Please read our return and refund policy carefully to understand the terms and conditions applicable to your purchase.

General Return Policy
  • Returns are only accepted for items that are faulty, damaged, or incorrect.
  • Change-of-mind returns are not accepted for custom orders.
  • To initiate a return, please contact our customer service team within 7 days of receiving your order.
Larger Items and Building Materials

  • Custom and Made-to-Order Products:

    • Larger items and building materials, including custom or bespoke products, are non-returnable and non-refundable.
    • These items may be subject to a 40% restocking fee if a return is approved.
    • It is the customer’s responsibility to arrange and pay for the return shipping of these items.

  • Condition of Return:

    • All returned items must be in their original condition and packaging, unused and undamaged, to be eligible for a refund.
Damaged or Faulty Products
  • If your item is faulty, damaged, or incorrect upon arrival, please contact the courier within 48 hours of receiving your delivery.
  • Provide photos and a description of the issue to expedite the assessment process.
  • For approved claims, Space Haven will arrange a replacement, repair, or refund at our discretion.
Refund Process
  • Approved refunds will be processed within 7-10 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used at the time of purchase.
Exclusions
  • Returns are not accepted for:
    • Products damaged due to misuse, improper installation, or negligence.
    • Items sold as clearance or "as-is."
    • Custom and bespoke items, exceptions may apply.
Restocking Fees and Return Costs
  • A 40% restocking fee applies to all approved returns for larger items and building materials.
  • Customers are responsible for organising and paying for return shipping unless the item is faulty or incorrect.
Contact Us

To initiate a return for a purchase made through Space Haven, please contact us and provide us with the following information:

  • Full Name
  • Email address (used for original purchase)
  • Phone number
  • Company
  • Shipping Address
  • Order Number
  • Purchase Date

If you have any questions or need assistance with a return or refund, please contact Space Haven.

By purchasing from Space Haven, you agree to the terms outlined in this return and refund policy.